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Course
Foundations of Continuous Quality Improvement
Self-paced
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Full course description
- These two foundational webinars have been developed for people who are:
- New to CQI
- Looking to understand key concepts as part of an introduction to the subject
- Not yet enrolled in a 2-day certification course (such as HQO’s Ideas or OPHA or OHA’s yellow belt)
- After the first 1-hour webinar, learners will be able to:
-
Distinguish the differences between:
- Quality assurance and continuous quality improvement
- Process improvement and process management vs. results management
-
Understand lean and six sigma as process improvement methodologies
- Learn about the PDSA or Shewhart cycle as the basis for CQI, and standards as a basis for accreditation and quality assurance
- Become familiar with the context, terminology development, and current work underway through Ontario's CQI locally driven collaborative project
- After the second 1-hour webinar, learners will be able to:
- Dispel process improvement myths
- See how process design makes work repeatable and improve-able
- Articulate attributes of a good process as well as key process concepts
- Distinguish the difference between
process maps (work flow diagrams), value stream maps and standards of
work (work instructions)
- Provide local examples to understand the state-of-the-art of process improvement practice through case study examples
- Understand the current work underway to document process improvement practices in Ontario health units
- A certificate of completion will be available upon watching both webinar recordings
