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Course
Foundations of Continuous Quality Improvement
Self-paced
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Full course description
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These two foundational webinars have been developed for people who are:
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New to CQI
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Looking to understand key concepts as part of an introduction to the subject
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Not yet enrolled in a 2-day certification course (such as HQO’s Ideas or OPHA or OHA’s yellow belt)
- After the first 1-hour webinar, learners will be able to:
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Distinguish the differences between:
- Quality assurance and continuous quality improvement
- Process improvement and process management vs. results management
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Understand lean and six sigma as process improvement methodologies
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Learn about the PDSA or Shewhart cycle as the basis for CQI, and standards as a basis for accreditation and quality assurance
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Become familiar with the context, terminology development, and current work underway through Ontario's CQI locally driven collaborative project
- After the second 1-hour webinar, learners will be able to:
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Dispel process improvement myths
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See how process design makes work repeatable and improve-able
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Articulate attributes of a good process as well as key process concepts
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Distinguish the difference between
process maps (work flow diagrams), value stream maps and standards of
work (work instructions)
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Provide local examples to understand the state-of-the-art of process improvement practice through case study examples
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Understand the current work underway to document process improvement practices in Ontario health units
- A certificate of completion will be available upon watching both webinar recordings
